Refund and Returns Policy

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1. Purchase Conditions

By making a purchase on our website, amazinggiftlove.com, the customer expresses their agreement to comply with the terms and conditions outlined below.

Data Updates:
Any omitted or unprovided data or information required during the purchase process must be communicated at least 3 business hours prior to the delivery of the order. This procedure can be completed through our contact channels on WhatsApp or mobile line: +1 857 205 5427, or via our email: info@amazinggiftlove.com.

Responsibility for Information:
If the required information is not provided within the specified timeframe prior to the shipment and delivery of the product, the company will not be held responsible for misunderstandings or inconveniences related to the receipt of the order.

2. Pricing Policy and Payment Methods

Prices:
All product prices are listed in Colombian pesos and include the applicable taxes in accordance with current regulations.

Payment Methods:
We accept payments through the following platforms:
Payments must be completed prior to the shipment of the order to ensure timely processing.

Cash on Delivery:
For orders under the cash-on-delivery option, the full payment must be made immediately upon delivery of the order.

3. Shipping Policy

Estimated Delivery Time:
An estimated delivery time will be provided upon completing the purchase. This estimate may vary by up to 2 hours, depending on availability and the schedule on the day of delivery.
The customer must confirm the availability of the desired delivery time in our schedule when placing the order.

Shipping Costs:
Shipping costs will be calculated during the checkout process and added to the total order amount.
The shipping cost varies depending on the city or neighborhood within the coverage area, which can be selected when entering the delivery address.

Selection of City or Neighborhood:
If the correct city or neighborhood corresponding to the delivery address is not selected, the customer will need to pay any additional shipping costs incurred.
In the case of a credit balance, arrangements will be made with the customer to include additional items in the order of equivalent value to the credit.

4. Delivery Policy

In cases where the recipient of the arrangement or gift is not present at the delivery location and there is no option to leave the order with another person designated by the buyer, the following conditions will apply:

• If no alternative person is available to receive the order at the time of delivery, the courier will return the order to the point of origin.
• If a new delivery is required due to the recipient’s absence, the buyer must make a new payment for the delivery service.
• The courier will wait a maximum of 15 minutes upon arrival at the specified address (with photographic evidence). If the delivery cannot be completed within this time due to the aforementioned conditions, the order will be returned to the store.
• It is important to note that in situations where the recipient’s absence prevents delivery, no refund will be issued. If the company has adhered to the specified delivery times, terms, and maintained the product’s integrity, it will be considered that the company has satisfactorily fulfilled the purchase conditions.

In Case of Errors in Delivery Time, Date, or Recipient Absence:

In cases where an incorrect delivery time or date has been provided, or the recipient is absent, requiring a new delivery, the following conditions will apply:

The customer will be required to pay the full cost of the items and the delivery fee for any additional delivery attempts.

If an incorrect time or date for delivery was omitted or provided, the customer will assume responsibility and must pay the full cost of the items.

If a new delivery is required due to the recipient’s absence, the items will not be eligible for return or replacement.

5. Photographic Records Policy

To ensure transparency and customer satisfaction, our company has implemented the following photographic records policy:

Confirmation of Dispatch and Delivery:
As part of our standard procedure, the company will send photographs confirming both the dispatch of the order and its delivery to the recipients.

Delivery Medium:
These photographs will be sent via WhatsApp or email, providing the buyer with the opportunity to verify the products dispatched and received.

Opt-Out Option:
If the buyer wishes to omit this step, they must explicitly notify us through our contact channels.

Exclusive Use for Confirmation:
It is important to note that these photographs of recipients are solely intended to inform and confirm the dispatch and delivery of the order. They will not be used for advertising or any other purpose by the company.

6. Return and Refund Policy

Below are the circumstances under which we will proceed with a return or refund:

Duplicate Purchase or Payment:
If a duplicate purchase or payment is made with identical product details, delivery address, and other components, we will refund the amount of one of the transactions.

Failure to Meet Delivery Schedule by the Company:
If, after agreeing upon a specific delivery date and time, the company fails to deliver the order as per the agreed schedule and estimated delivery time policy, a refund or additional gift will be provided if an agreement is reached.

In any other cases not mentioned above, the return policy will not apply.

Return Procedure:
Refunds will be issued to the same payment method used for the transaction. For payments made via savings accounts, the buyer’s account number and identification document will be required. These details must be sent to info@amazinggiftlove.com.

Processing Time:
Refunds will be processed within 3 business days. Please note that additional time may be required for your credit card or bank account to reflect the transaction, depending on your bank.

7. Warranty Policy

In our firm commitment to customer satisfaction, we guarantee the delivery of our products in perfect condition and as per the images and agreements established during the transaction. To ensure your trust in our service quality, we apply the following warranty policy:

Product Integrity:
We are committed to delivering products in perfect condition, as shown in the images and agreed upon with the customer.

Procedure in Case of Defect:
If, at the time of delivery, the product is found to be incomplete, damaged, or defective, we will either fully replace the product or replace the specific elements that do not meet the conditions or agreements previously established.
This warranty ensures that every customer receives exactly what they expect and deserve.

If you encounter any situation that requires our attention, please do not hesitate to contact our customer service team.

Personal information will be used to efficiently manage the processing of orders placed on our site.

Sending Related Information:
We will use the information to send relevant communications about our company and products, providing important details, exclusive offers, and relevant updates.

Confidentiality with Third Parties:
We are committed to not sharing, selling, or transferring personal information to third parties. Your privacy is of utmost importance to us.

If the company considers it beneficial to share photographs of recipients at the time of delivery through its communication networks, the following protocol will be followed:

Confirmation with the Recipient and Buyer:
Before sharing any photographs, the company will confirm with both the recipient and the buyer whether it is possible and acceptable to use the images.

Explicit Consent:
Explicit consent will be requested before sharing any photographs of recipients. This consent may be obtained through communication channels such as WhatsApp, email, or other agreed methods.

Responsible Use of Images:
Photographs will be used responsibly and respectfully, and under no circumstances will they be used for inappropriate or invasive purposes.

8. Changes to the Terms:

We reserve the right to make modifications to these terms at any time. Any changes made will take effect immediately upon being published on our website. It is recommended to periodically review these terms to stay informed about potential updates.

We appreciate your understanding and cooperation. If you have any questions or need clarifications regarding the current terms, please do not hesitate to contact our customer service team.

Need help?

For questions or concerns related to the purchase terms, contact us via WhatsApp or mobile line +1 857 205 5427, or through our email info@amazinggiftlove.com.

By making a purchase, the customer confirms they have read and accepted these purchase terms.